cx insights process@2x

Take control of your customer journeys with automated process flows.

Automated process flows provide organisations with greater levels of control and compliance in the way documents and data flow through an organisation.

With process flows, manual steps such as sorting, confirming, requesting more information all become automated and integrated into your existing systems.

Building, mapping and analysing every step.

  • Build process flows

    Take control by building processes flows that govern the way documents and data are processed.

  • Workflows integration

    Easily integrate with existing workflows and core systems.

  • Customer Journey Mapping

    Analyse each step in a process with Customer Journey Mapping and gain valuable insights.

  • Intuitive dashboards

    Intuitive, actionable dashboards and monitoring for maximum visibility.

Automate your information process flows.

  • Complete visibility

    With process flows, organisations have complete visibility of what is happening at every stage of the process.

  • Reduced cost to serve

    With increased automation in process flows, organisations gain efficiency whilst reducing cost and time to serve.

  • Ensures compliance

    Providing complete compliance and audit trails as documents and data flow through an organisation.

Get started on your journey

Start a conversation with us to find out how you can unify your inbound and outbound communications to deliver continuously connected customer experiences.

Talk to us today

Upcoming Webinar with Engage Customer

Webinar: How to create a channel of choice experience for your customers in 2019

23/01/19 12:00pm (GMT)

Join us as we explore how an omni-channel platform can increase customer satisfaction, loyalty and advocacy. Including case studies from Totemic and Brightside.

Register your place       Find out more →