cx insights capture@2x

Capture multi-channel communications through a single funnel.

Multi-channel capture provides organisations with a single funnel for handling inbound communications - whether they’re physical or digital.

Coupled with powerful automation, extraction and verification technologies, integrating multi-channel capture into existing workflows allows for more efficient process flows.

Utilising technology to increase efficiency.

  • One powerful platform

    One single platform that handles all inbound communications - whether they’re digital or physical.

  • Set business rules

    Set up business rules that determine how exactly information is captured from your inbound communications.

  • Automated classification

    Automatically classify what type of document has been received from your customers.

  • Automated verification

    Automatically extract and verify the data needed from documents received.

  • Workflows integration

    Easily integrate with existing workflows and core systems.

Transform your inbound capture process.

  • Reduced cost to serve

    With only one process to manage, you can reduced cost to serve allowing your organisation to be more competitive.

  • Faster capture process

    Multi-channel capture dramatically speeds up the process of submitting information, which in turn leads to a faster response to customers.

  • Meet your targets

    With automation, capturing becomes more efficient and helps organisations meet their targets.

Get started on your journey

Start a conversation with us to find out how you can unify your inbound and outbound communications to deliver continuously connected customer experiences.

Talk to us today

Upcoming Webinar with Engage Customer

Webinar: How to create a channel of choice experience for your customers in 2019

23/01/19 12:00pm (GMT)

Join us as we explore how an omni-channel platform can increase customer satisfaction, loyalty and advocacy. Including case studies from Totemic and Brightside.

Register your place       Find out more →